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Learn More About Our Crisis Helpline for Children and Teens

April 2, 2024
Crisis Helpline for Children and Teens

Crisis Helpline for Children and Teens


Our Crisis Helpline for Children and Teens: An Overview

The Kids In Crisis Helpline offers a vital resource when families face difficult challenges. This crisis helpline for children and teens provides a critical support system, connecting callers with compassionate and professional outreach workers like Gabby, Scott, or Tiana. These individuals are not just voices on the other end of the line; they are trained professionals experienced in social work equipped to navigate the complex challenges children and teens face today.


Who Staffs the Crisis Helpline for Children and Teens?

When you call the Kids In Crisis Hotline, you’re not just reaching out to anyone; you’re connected with dedicated outreach workers. These professionals have undergone extensive training to understand and support the unique needs of young individuals when they face difficult situations. Whether it’s dealing with anxiety, family issues, or more severe problems like suicidal thoughts, the staff at this crisis helpline for children and teens are prepared to offer the help needed when it’s needed most. The outreach workers have experience in social work and have received training and preparation for handling real-life crises effectively. This training includes practicing mock calls, focused on suicide intervention, but also de-escalation tactics to ensure readiness and competence during a crisis.  


What does a Helpline call look like? 

There is no one-size-fits-all call to the Kids In Crisis helpline for children and teens. When you call, you’ll be greeted by a compassionate and understanding voice at the end of the line. The outreach workers are there to listen to your concerns, provide emotional support, and offer practical guidance and resources tailored to your specific situation. 


How long are Helpline calls? 

The duration of a hotline call can vary depending on your situation and the required support level. The outreach workers are committed to staying on the line with you for as long as necessary to ensure you feel heard and supported. Even if it’s a brief conversation to offer immediate guidance or a more extended discussion to explore solutions and resources in more depth, the outreach workers are there to assist you every step of the way.  


What are the duties of a Helpline worker? 

KIC’s hotline is a lifeline for parents and mental health professionals seeking help for children facing challenges. Each outreach worker has honed their active listening, empathy, and validation skills – crucial tools for assisting distressed callers. The outreach worker will provide information about community resources, offer coping strategies, and offer to connect you with additional services. The outreach workers are committed to empowering parents and children to take positive steps. The outreach workers will arrange in-person meetings to assess needs and determine if KIC’s services are suitable after receiving a call. These personalized interactions involve conversations with parents and children, ensuring a comprehensive understanding.  


What can Kids In Crisis’ 24-hour free counseling hotline not do?    

The Kids in Crisis 24-hour free Crisis helpline for children and teens offers immediate support and guidance during times of stress and anxiety. However, there are some limitations to the hotline. Firstly, while outreach workers provide compassionate listening and assistance, they are not medical or legal professionals, so they shine the most as a sounding board and providing resources. The hotline is also not intended for long-term therapy; callers may call and seek ongoing support for persistent issues, but the outreach workers often intervene and offer an outreach meeting to understand better when repeat calls occur. Another limitation is the hotline serves only residents of Connecticut. Out-of-state callers are received and handled with care, but there is often a limit to how much the outreach worker can do.  

Remember, you don’t have to go through this alone. Kids In Crisis Helpline is available 24/7 to support and connect you with the resources needed to help your teen thrive. Don’t hesitate to call (203) 661-1911 if you have any questions or concerns. 

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